Important Recall Notice

Tesla Powerwall 2 Replacement Program

Tesla is recalling a subset of Powerwall 2 units due to a third-party battery cell defect, in cooperation with the U.S. Consumer Product Safety Commission. The affected subset of Powerwall 2 units may stop functioning normally, resulting in overheating, smoking and in some cases smoke or flame causing minor property damage.

The issue is limited to this specific group of Powerwall 2 customers and does not affect Powerwall 3. All affected units are being replaced at no cost to customers.

What Tesla Is Doing

• Nearly all affected units in the U.S. have already been remotely discharged, which renders them safe. Any remaining units are being discharged by our technicians.
• Affected customers are being notified through the Tesla app. For scheduling replacements, Tesla or Certified Installers will reach out directly by email or phone.
• Every affected Powerwall 2 unit will be removed and replaced at no cost to customers.

What Customers Need to Know

How do I know if my Powerwall 2 is affected?

Check the Tesla app for a message from Tesla. You can also contact us if you have any additional questions.

Is my home safe?

Yes. Once a Powerwall 2 unit has been discharged, it does not pose an operational risk.

Will my solar still work without Powerwall?

Solar generation will continue, but backup power will be temporarily unavailable until the replacement is installed.

When will my replacement arrive?

Tesla is prioritizing affected customers and will coordinate directly with you and your installer to schedule removal and installation.

Who to Contact for Questions

Your original Certified Installer should be your first point of contact for processing replacements. If your installer is unavailable, you can contact the Tesla Support team by email at powerwallsupportna@tesla.com or by phone on 1877 961 7652. For the fastest response, contact us by email.

This recall is conducted in cooperation with the U.S. Consumer Product Safety Commission who will monitor the effectiveness of this recall program.