Tesla App Support

If you are experiencing performance issues with the app, follow these steps:

• Sign in and out of the app
• Power your phone off and on
• Delete and reinstall the app

You can sign in to the Tesla app using the same email address and password you used to place your order. If you are unable to sign in with that email address and password, you can try resetting your password.

If you're having trouble signing in with your email address, it’s possible you may have placed the order using a different email address or misspelled your email address when creating your account. Try signing in with other email addresses you use regularly. If you are still unable to sign in, contact the Customer Support team.

To see your Tesla vehicle in the Tesla app, your vehicle must be associated with your Tesla Account. If you recently purchased the vehicle, you can add the vehicle to your Tesla Account using the Tesla app.

If you previously saw the vehicle in the Tesla app but now can’t see it, you may have an extra Tesla Account. Sign out of the Tesla app and sign back in using the same email address and password you used to place your order.

If you have more than one email address and password, transfer ownership of all your Tesla products to the Tesla Account you want to keep before deleting the accounts you no longer want to use.

If you delete a Tesla Account, you will lose any Tesla Credits, free Supercharging or other promotional benefits tied to that account. Before deleting a Tesla Account with any promotional benefits, contact the Customer Support team.

This may occur when the vehicle is idle for a long duration of time or when the vehicle battery is too low in charge. If your vehicle has been idle and is not connecting to the Tesla app, you can wake the vehicle. Here are a few ways to wake your vehicle:

• Opening the trunk
• Opening the vehicle’s doors
• Press the brake pedal
• Locking and unlocking from the Tesla app

If you are experiencing problems with your phone key, you can view how to troubleshoot Tesla vehicle keys.

To switch to a different product, swipe left on your vehicle or energy home screen.

To display the odometer, open the Tesla app and scroll down to the bottom of the main screen. You can also find the odometer on your vehicle’s touchscreen by selecting ‘Controls’ > ‘Software’ or ‘Controls’ > ‘Trips.’

View, add or remove payment methods at any time from Wallet in the Tesla app. All payment methods associated with your Tesla Account can be found in Wallet.

To view or add a payment method in the Tesla app, follow these steps:

1. Tap the menu in the top-right corner.
2. Tap your name > ‘Wallet.’
3. To add a new payment method, tap ‘Add.’
4. To set a payment method as default, open the payment method in Wallet, then tap ‘Set as Default.’

To remove a payment method in the Tesla app, follow these steps:

1. Tap the menu in the top-right corner.
2. Tap your name > ‘Wallet.’
3. Tap the payment method you would like to remove.
4. Tap ‘Remove.’

Note: If you are removing a payment method that is currently used for monthly payments, such as Premium Connectivity, Full-Self Driving, insurance, leasing or loans, you will be asked to select an alternative payment method before the removal is complete.

To update your Supercharging payment method in the Tesla app, follow these steps:

1. Tap the menu in the top-right corner.
2. Tap ‘Charging.’
3. Tap ‘Manage Payment.’