Returns and Cancelations

Eligibility Show All Hide All

It may be possible to cancel your order if it has not been processed yet.

To verify if the item(s) in your Tesla Shop order can still be canceled, follow these steps:

Sign in to your Tesla Account.

Go to Order History.

Select ‘Order Details’ for the applicable order.

If the item(s) are eligible for cancelation, the option to cancel will be visible. If the order is being processed by our distribution center or has already shipped, but the item is still eligible for return, then the option to initiate a return will be shown instead. If the item(s) are ineligible for cancelation or return, then neither option will be shown.

Note: Once checkout has been completed, we are unable to edit the shipping address or contents within an order. Tesla is not liable if the incorrect shipping address is entered at checkout.
Unopened and unused vehicle accessories and merchandise purchased from Tesla Shop or a Tesla retail location may be returned within 30 days of receiving the product. Opened and unused products have the same 30-day return window but are subject to a 15% restocking fee.

Wall Connectors and Mobile Connectors can be returned within 60 days of receiving the product. Some returns, including but not limited to, opened products, may be subject to a 15% restocking fee.

All used products are ineligible for return.

Note: Items sent to any Tesla location without prior approval will be declined and may not be returned to sender. Any product that is being returned must be requested and approved through the Tesla Returns Process.
Yes. If you return a product that was originally purchased using a gift card, it will be refunded to the original form of payment.

To initiate a return, follow these steps:

Sign in to your Tesla Account.

Go to the Tesla Shop.

Select menu to sign in.

Select 'Account.'

Select the order you wish to return.

Select 'Start a Return' for items eligible for return.

Follow the remaining steps to complete your return.
Products that are not eligible for return include, but are not limited to:

Used and/or installed vehicle accessories, charging, apparel and lifestyle products.

Service-Installed vehicle accessories that have been picked up by the customer at a Tesla location regardless of installation status.

Items missing their original packaging.

Broken or incomplete kits.

Cyberwhistle

Paint Repair Kits

Tesla Gift Cards

Process Show All Hide All

To start a return for products purchased from the Tesla Shop, sign in to your Tesla Account and start a return from your order details.

If you purchase an item as a guest or via Apple Pay, access your order using your order number and email address, and then begin your return request.

Once your return is reviewed and approved by our customer support team, you will receive a pre-paid return shipping label via email to ship your return to our warehouse.
To return an order purchased at a Tesla retail location, locate a Tesla Sales, Service or Delivery Center. All orders purchased at a Tesla retail location must be returned at these select locations.

Refunds Show All Hide All

Refunds are usually processed within 7-10 business days after the order has been canceled. Refunds will be credited to the original form of payment.
Refunds are typically processed within 7-10 business days after the returned product has arrived at Tesla’s warehouse and has been inspected. Refunds will be credited to the original form of payment.
Items purchased only using a Tesla gift card as the form of payment will be refunded as an account balance in your Tesla Account. This will be issued to the Tesla Account that was used to redeem the original Tesla gift card code.

Items purchased using both a Tesla gift card and a credit card via split payment will be refunded to both forms of payment. The refund will be processed up to the full amount that was paid using the gift card first. Any remaining balance will be refunded to the credit card used to place the original order. Refunds are usually processed within 7—10 business days after the returned product has arrived at the Tesla warehouse and has completed inspection.