Connectivity

If your vehicle is eligible, you can subscribe to Premium Connectivity from your vehicle touchscreen or the Tesla app.

To subscribe to Premium Connectivity from your vehicle touchscreen:

1. On your vehicle touchscreen, tap 'Controls.'
2. Tap 'Upgrades.'
3. If your vehicle is eligible, you will see an option to subscribe to Premium Connectivity.
4. To subscribe, select 'Swipe to Purchase.' Your Premium Connectivity features will be available once your vehicle is parked and has completed the necessary software update.
5. If you do not have a billing address or credit card on file, complete your subscription purchase in the Tesla app.

Note: To subscribe from your vehicle touchscreen, make sure your vehicle has the latest software version.

To subscribe to Premium Connectivity from the Tesla app:

1. Open the Tesla app.
2. Select your vehicle.
3. Tap 'Upgrades.'
4. Tap 'Software Upgrades.'
5. At the top of your screen, tap 'Subscribe.'
6. Tap 'Add' next to Premium Connectivity.
7. Select the billing option. Then, tap 'Next.'
8. Tap 'Checkout.' Then, confirm your payment details and complete the payment process.

Note: To access this feature in the Tesla app, make sure you have the latest version of the Tesla app.

To update the payment method for your Premium Connectivity subscription, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades.’
3. Tap ‘Manage Upgrade.’
4. Tap ‘Premium Connectivity.’
5. Select the desired payment method from the dropdown.

Payment methods changed through Tesla Account by going to ‘Settings’ > ‘Payments’ do not automatically change payment on active vehicle subscription.

To download and view your Premium Connectivity subscription invoices, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades.’
3. Tap ‘Manage.’
4. Tap ‘Subscription.’ The invoices will be located at the bottom of the screen.

You can also download subscription invoices in your Tesla Account by going to ‘Manage Car’ > ‘Documents.’

Once you purchase a subscription, the payments will start either immediately or after the end of your trial period if applicable.

To change your Premium Connectivity subscription to monthly or annual payments, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades.’
3. Tap ‘Manage.’
4. Tap ‘Premium Connectivity.’
5. Select if you prefer the monthly or annual subscription.

Yes. You have the option to edit or add additional methods of payment. Only one payment method can be used for each subscription, but you can use different payment methods for different subscriptions.

No. Tesla Gift Cards can only be used in the Tesla Shop.

Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity is available as an annual or a monthly subscription. Find pricing for a Premium Connectivity subscription from your vehicle touchscreen or the Tesla app.

Yes. You can cancel your Premium Connectivity subscription at any time in the Tesla app or by tapping below.

Annual or monthly subscription payments will not be prorated. After your cancelation is processed, you will continue to have Premium Connectivity features for the remainder of the current billing period.

To cancel your subscription in the Tesla app:

1. Open the Tesla app.
2. Tap 'Upgrades' > 'Manage Upgrades.'
3. Find Premium Connectivity, tap 'Manage.'
4. Next to Premium Connectivity, tap 'Cancel.’

Find your Premium Connectivity receipt in the Tesla app.

To find your receipt in the Tesla app:

1. Open the Tesla app.
2. Tap 'Upgrades' > 'Manage Upgrades.'
3. Find Premium Connectivity, tap 'Manage.'

No. You cannot receive a partial or full refund for your Premium Connectivity subscription. You can cancel your Premium Connectivity subscription at any time and will continue to receive access to Premium Connectivity features for the duration of the billing cycle.

No. Your Premium Connectivity subscription cannot be transferred to another vehicle. You can cancel your current Premium Connectivity subscription and, if your other vehicle is eligible, you can subscribe to Premium Connectivity from the other vehicle’s touchscreen or the Tesla app.

Yes. All vehicles have access to over-the-air software updates. Learn more about over-the-air software updates and how to check for the latest version.

Yes. All vehicles with Standard Connectivity will continue to receive the same core maps & navigation functionality as vehicles with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a used vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity will add satellite-view maps and live traffic visualization.

Standard Connectivity offers Bluetooth® pairing, FM radio, Sirius XM capability in North America (for XM-enabled and configured vehicles) and playback from a USB drive.

Premium Connectivity is required for in-car streaming music & media over cellular.

A paid subscription to third-party streaming services is required to access music and media streaming for both Standard and Premium Connectivity.

If you took delivery of your vehicle on or after October 1, 2024, a streaming music account is not included in your Premium Connectivity subscription.

If you took delivery of your vehicle before October 1, 2024, your streaming music account will no longer be included with your Premium Connectivity subscription starting December 1, 2024.

A streaming music account will still be included with Premium Connectivity for certain Tesla vehicles.

Your Premium Connectivity subscription allows you to stream music, podcasts and audiobooks from your favorite apps.³

If you would like to keep your current account, update the account info with your personal email, password and payment details by following these steps:

1. Open the streaming music app, from the bottom bar of your vehicle touchscreen.
2. Tap the Account tab.
3. Scan the QR code and update your account info.

Note: To keep your current account, you will also need to sign up for a Plus or Premium membership plan with the streaming music app.

No. If the vehicle's software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all vehicles have access to over-the-air software updates.

Note: Important safety updates will continue to be available over the vehicle's cellular connection.

Some features that are available with Standard Connectivity over Wi-Fi, such as video streaming and the internet browser, may also be accessed over mobile hotspots, subject to fees and restrictions of your mobile carrier.

Yes. In some cases where data usage is deemed as excessive and exceeds a fair daily usage, we reserve the right to reduce connectivity bandwidth.

Without Standard Connectivity, access to some connectivity features, including those that use cellular data or third-party licenses, may be changed or removed. These Standard Connectivity features that may change currently include maps, navigation, voice commands and more.

Yes. To limit the ability to make purchases on your vehicle touchscreen:

1. Open the Tesla app.
2. Select your preferred vehicle.
3. Select 'Upgrades' > 'Manage.'
4. Slide the toggle on or off for in-car upgrades.

All new Tesla vehicles ordered on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

All Tesla vehicles ordered on or before June 30, 2018 will continue to have access to existing Premium Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

All used Tesla vehicles that are eligible for Premium Connectivity according to the above mentioned table, purchased on or before January 8, 2020, will continue to have the Premium Connectivity features described above at no cost for the lifetime of the vehicle, and will be active for future owners if sold privately (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All used Tesla vehicles purchased between January 9, 2020 and July 20, 2022 will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All used Tesla vehicles purchased after July 20, 2022, will have Standard Connectivity for the remainder of the eight years from the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

Tesla vehicles purchased privately or via third-party that are eligible for Premium Connectivity according to the above mentioned table, and have transferred ownership on or before January 20, 2020, will have free Premium Connectivity for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Tesla vehicles purchased privately or via third-party and have transferred ownership on or after January 21, 2020 that do not have lifetime Premium Connectivity or an active Premium Connectivity trial will receive a 30-day trial of Premium Connectivity before being eligible for subscription. The trial will commence on the date ownership transfers and requires the buyer to notify us of such date. The trial cannot be postponed or rescheduled.

Tesla vehicles purchased privately or via third-party and have transferred ownership on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). Tesla vehicles purchased privately or via third-party and have transferred ownership after July 20, 2022, that do not have lifetime Standard Connectivity, will have Standard Connectivity features for the remainder of the eight years beginning on the first day the vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first.

Note: Vehicles that were owned by Tesla after the initial sale of the vehicle but before the resale, will not include Premium Connectivity for the lifetime of the vehicle regardless of the vehicle’s purchase or production date.

We will send you an email notification with information on how to subscribe to Premium Connectivity in the week before your trial expires.

You can confirm your Premium Connectivity subscription status on the vehicle touchscreen in the ‘Software’ tab or in the Tesla app by tapping ‘Upgrades’ > ‘Manage Subscription.’

Cellular connectivity is a wireless data connection and only requires that you’re within range of a cell phone tower — similar to how a smartphone works.

Wi-Fi connectivity requires proximity to a router — similar to how a laptop connects to your Wi-Fi at home.

No. Your connectivity network is provided by your local telecommunications company and Tesla is not responsible for the connectivity quality or coverage.

If you have Premium Connectivity, a paid subscription to third-party streaming services is required to access music and media streaming for both Standard and Premium Connectivity. Make sure you are subscribed to the third-party streaming service.

If a feature associated with Premium Connectivity is not working, make sure:

• Your Premium Connectivity subscription is not expired
• You are subscribed to third-party streaming services you are trying to access
• Your Tesla vehicle has the latest software version
• Your Tesla vehicle has a stable cellular connection

If you have checked above and a feature associated with Premium Connectivity is not working, restart your vehicle’s touchscreen by following these steps:

• Shift into ‘Park.’
• Hold down both scroll buttons on the steering yoke (or steering wheel) until the touchscreen turns black. Pressing the brake pedal while holding down the scroll buttons does not have any impact and is not required.
• After a few seconds, the Tesla logo appears. Wait approximately 30 seconds for the touchscreen to restart.

If you have restarted your touchscreen and are still experiencing issues, scheduling a service appointment may be necessary.