Order Inquiries

Apparel, lifestyle, charging equipment, vehicle parts and most vehicle accessories will ship directly to the address entered at time of checkout.

To ensure optimal fit and function, service-installed vehicle accessories are dispatched to your preferred Tesla Service Center for final installation. The purchase price of these items includes shipping and installation.

We strive to ship orders within 48 hours from time of purchase, but additional processing time may be needed depending on order volume and product availability.

Note: Orders with multiple items may ship in more than one package.

Once your order ships, you will receive a confirmation email that includes tracking information. Click the link in your confirmation email and follow the steps to check the status of your order. You can also sign in to your Tesla Account and select an order in your Order History to check the status.

We currently offer shipping to residential or business addresses. We do not offer shipping to P.O. Boxes or APO addresses.

We currently offer shipping to the 49 continental United States, Hawaii, Puerto Rico, Mexico and Canada.

We reserve the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of the United States, Puerto Rico, Mexico and Canada.

Tesla offers free shipping on all orders over $65 in Canada. For orders less than $65, a $15 shipping charge will apply. Shipping charges are non-refundable. Exceptions may apply.

Tesla will provide a replacement on damaged goods that you have received. Manage your order or sign in to your Tesla Account to start the replacement process. Our team will reach out with next steps after receiving your request.

If there is something missing from your order, follow these steps: 

1. Start the process to fill the missing part of your order.  
2. Select ‘Accessories / Apparel / Merchandise.’ 
3. Select ‘Return an Item.’ 
4. Click on ‘Submit.’ 

Our Customer Support team will reach out to help replace the missing part. If available, Tesla will provide the missing part but may advise processing a return or replacement instead. 

Tesla orders can take three to five business days to arrive but may vary depending on your order. Check the status of your order for updates on when it will arrive.

To see your order history on a web browser, sign in to your Tesla Account or use your order number to search previous orders. 

To see your order history through the Tesla app, follow these steps: 

1. Tap the menu in the top right corner.
2. Tap on your name.
3. Select ‘Order History’ to see what you have previously ordered.

It may be possible to cancel your order if it has not been processed yet.

To verify if the item(s) in your Tesla Shop order can still be canceled, follow these steps:

1. Sign into your Tesla Account.
2. Go to Order History.
3. Select ‘Order Details’ for the applicable order.

If the item(s) are eligible for cancelation, the option to cancel will be visible. If the order is being processed by our distribution center or has already shipped, but the item is still eligible for return, then the option to initiate a return will be shown instead. If the item(s) are ineligible for cancelation or return, then neither option will be shown.

Note: Once checkout has been completed, we are unable to edit the shipping address or contents within an order. Tesla is not liable if the incorrect shipping address is entered at checkout.

Refunds are usually processed within 7-10 business days after the order has been canceled. Refunds will be credited to the original form of payment.