Supercharger Support

Superchargers are ideal for long distance travel and are designed to charge your Tesla vehicle quickly so you can get back on the road. For daily commutes or local driving needs, you can also install a private charger or join Tesla Shared Charging program.

Plug the charging connector into your vehicle charge port. The charge port LED will flash green once charging has begun.

You can monitor your charging progress in the Tesla app. Once you unplug your vehicle, your payment will be processed directly from the payment method in the Tesla app.

If navigation is enabled, your vehicle will recommend the needed charge level to get to the next Supercharger on your route. To reduce congestion at high-use Superchargers, your vehicle’s charge limit may be automatically adjusted to 80%. You can manually increase the charge limit after plugging in by using the vehicle touchscreen or Tesla app.

Note: Charging speeds slow as the battery charges, so reaching 100% charge will typically take significantly longer than reaching 80%.

The interactive Trip Planner in your vehicle can help you locate a Supercharger site while you’re on the road. To enable Trip Planner, touch ‘Settings’ > ‘Navigation’ > ‘Trip Planner’ on your vehicle touchscreen.

Once you have selected a site, your vehicle’s navigation will automatically route you to the entrance of the property. You can then zoom in on the map to find the exact location of the station. Tap on the station’s red lightning bolt icon on your touchscreen if additional information is needed.

Supercharger stations are GPS located in the touchscreen navigation. Your vehicle’s navigation will route to the entrance and you can zoom in on the map to find the exact location of the station. If additional instructions are available, you can see them by tapping on the station’s red pin. Additional instructions may include a gate code, details on the parking level, peak hours and more.

Almost all Supercharger stations are open for charging 24 hours a day, although nearby amenities are subject to business hours.

If a Supercharger station does have limited hours, this will be displayed on the touchscreen when the site is selected.

You can help decide where our next Supercharger will be installed by casting a vote or suggesting a location. There is a new voting cycle every three months and you can cast up to five votes for proposed Supercharger sites. Additionally, you can suggest a new Supercharger site for the next voting cycle.

Note: By casting your vote, you agree that we may follow up and contact you regarding Supercharging.

If you are interested in hosting a Supercharger at your property, apply to get started.

Specific pricing for each Supercharger site is shown on the selected pin’s pop-up on your touchscreen. When your charging session is complete, an estimate of the final charges is shown on the screen. To view your final invoices in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap the profile icon in the top-right corner.
3. Tap ‘Account.’
4. Tap ‘Charging.’
5. Tap ‘History.’

Prices may change from time to time. All prices include taxes and fees.

Charging rate is determined by the plug-in time and does not adjust if pricing changes during the charging session. Certain Supercharger stations offer on-peak and off-peak rates. The rates and peak times are both displayed in the navigation application on the vehicle touchscreen.

In Hong Kong, owners are billed per kWh (kilowatt-hour).

Payment is automatically processed from the payment method in your Tesla Account.

The following payment methods are supported:

• American Express
• Discover Card
• JCB
• MasterCard
• Visa
• Diners Card

You can add, update and remove Supercharging payment methods in the Tesla app. However, there always needs to be a primary payment method on file to successfully purchase Supercharging.

To add, update or remove a payment method in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’
4. Tap ‘Manage Payment.’

You can see if you have an unpaid balance in the Tesla app. If you have an unpaid balance, you will see a reminder that your Supercharging balance is due. To pay an unpaid Supercharging balance, follow these steps:

1. Open the Tesla app.
2. Tap the menu in the top-right corner.
3. Tap ‘Charging.’
4. Tap ‘Pay Now.’

Ensure your billing address and payment method are up to date before using a Supercharger. Unpaid balances or an incorrect payment method may prevent you from Supercharging.

Supercharger idle fees help ensure a frustration-free charging experience for all Tesla drivers.

Superchargers are designed for fast charging and therefore should only be used for as long as it takes to charge a vehicle. If a vehicle parks at a Supercharger past a full charge being reached, idle fees start being charged. If the vehicle is moved within five minutes of the vehicle reaching a full charge, the idle fee is waived. Idle fees only apply when a Supercharger station is at 50% capacity or more. Idle fees double when the station is at 100% capacity.

At certain Supercharger stations, the cost of Supercharging differs at different times of day. At these Supercharger stations, the cost of Supercharging during peak hours will be higher than during off-peak hours. Prices and peak times are both displayed in the navigation application on the vehicle touchscreen and in the Tesla app.

Note: Your Supercharging price is determined by the plug-in time and does not adjust if pricing changes during the charging session.

If you participated in a previous referral program through Tesla, you may have free Supercharging credits. You can see available free Supercharging credits and their expiration date in the Tesla app.

To check if you have free, unlimited Supercharging, open the Tesla app and tap ‘Specs and Warranty.’

Standard Supercharger fees apply after free Supercharging credits are used.

V3 Superchargers are capable of delivering peak charge rates up to 250kW.

No. Charging rates vary based on several factors such as size and age of battery pack, state of charge, ambient temperature conditions and vehicle configuration.

We opened our first V4 Supercharger location in Harderwijk, the Netherlands in March 2023 and we will continue to open more V4 sites. All V4 Superchargers are equipped with a longer cable, providing easy access for all EVs. V4 currently supports peak rates of up to 250kW per vehicle and allows for updates and new features.

Before using a Supercharger, you must:

• Download the Tesla app
• Add a payment method in the Tesla app
• Designate a Supercharger payment method in the Tesla app
• Ensure a proper connection between the Supercharger and your vehicle

If you purchased your Tesla vehicle through a third party, you must be listed as the vehicle owner before you can manage Supercharging payments. Transferring vehicle ownership to your name only takes a few steps and will give you access to all of your vehicle’s features.

Your vehicle and Superchargers communicate to select the appropriate charging rate for your vehicle. Supercharging rates may vary due to battery charge level, battery temperature, current use of the Supercharger station and extreme climate conditions.

Your vehicle charges faster when the battery is at a lower state of charge; charging slows down as the battery fills up. Depending on your destination, fully charging your battery is often not necessary.

Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible. If you identify a broken or inoperable Supercharger, use another Supercharger at the same location.

If you are experiencing problems with your charging cable, our do it yourself guides can provide insight on how to fix this quickly.

If the problem persists and you are unable to troubleshoot on your own, contact Customer Support.

If you are experiencing an issue before or during a charging session at a Supercharger, you can report the issue from the Tesla app. To report an issue, follow these steps:

1. Open the Tesla app.
2. Select a location.
3. Find and select ‘Report an Issue.’
4. Select the category and include a photo.

Note: To access this feature, you must have Tesla app version 4.39.0 or later. Make sure you have the latest version of the app by updating the Tesla app on your mobile device.

Our team will review the issue and determine the next steps. Although our systems can detect issues that can affect charging performance, reports of onsite issues such as access, cleanliness or damage to charging stations will be investigated from the report.