Terms of Use

Payment Terms

General

These Payment Terms describe your agreement to pay for current and future goods and services, together with any charges or fees applied by us related to goods or services. In these Payment Terms, ‘we’ and ‘us’ mean the Tesla group entity supplying the goods and services in your country.

In order to use certain services, such as Supercharging, authorized automatic or one-time payments, recurring payments and subscriptions, you allow Tesla to store, maintain, and recover funds from your specified payment method in accordance with these Payment Terms. Tesla may amend these terms from time to time and any changes are effective when posted to this page.

When you add a payment method to your Tesla Account, such as a credit card, certain information including, but not limited to device location, device identification number, and card information may be sent to Tesla and shared with our payment processor. Card information is encrypted during the transmission and Tesla will not have access to the actual card number. When the stored payment method or a new credit card is used for purchasing goods and services on a Tesla hosted website or application, the necessary information to process payment will be shared with our global processors and our banking partners, to process your payment, comply with financial regulations, to prevent fraud, and for troubleshooting any payment issues. When you pay using your bank account details, those details are stored by Tesla in an encrypted format that prevents unauthorized access without specific permissions. For information on how we handle your payment information, please see Tesla’s Privacy Notice.

You must maintain at least one valid payment method in your Tesla Account. Any services received may result in charges being applied to your saved payment method, and charges may include taxes as required by law. Your failure to maintain accurate, complete, and up-to-date payment information, including an invalid or expired payment method, may result in your inability to access or use services such as Supercharging.

When you request a bank payment such as an Automated Clearing House (ACH) or Pre-Authorized Debit (PAD) payment transfer, and where required by law, we will inform you at least three days before the initial payment due date, and up to one day before payment is collected. You may amend or cancel this authorization at any time by providing us with thirty (30) days’ notice. You have certain recourse rights if any debit does not comply with this agreement, such as the right to receive reimbursement in the event of an unauthorized debit inconsistent with these terms. To obtain more information on your recourse rights, contact your financial institution.

For charges that support automatic or recurring payments, you understand that your payment method will be charged each time your service automatically renews at the end of the prescribed period, unless turned off at least twenty-four (24) hours prior to the end of the current billing period. You can manage or turn off automatic payments in your Tesla Account at any time.

Any person who uses your vehicle can also make use of the services described in these Payment Terms, and you will remain responsible to Tesla for payment of the applicable charges. Tesla will require payment from you using the payment method saved in your Tesla Account. You will be able to review a summary of transactions in your Tesla Account.

In the event that any attempt to recover funds from you should fail using the payment method saved in your Tesla Account, you agree to allow Tesla to recover all or less than all of the amount owed for goods or services as set out in this clause. If we are unable to collect payment, we may contact you based on your information on file or may request payment when we are performing services for you. If you violate these Payment Terms, such as by not paying past due and unchallenged amounts, we may limit or block your vehicle's ability to use the related services until payment issues are resolved.

Vehicle Charging Policy

Tesla offers convenient charging options to fit your lifestyle and driving needs, including Superchargers, Wall Connectors and other charging stations. Except to the extent set out in applicable law, Tesla will not be liable for any damage or loss suffered as a result of your use of a charging station or Tesla’s payment processes. In addition to the fees detailed below, you also authorize Tesla to tow your vehicle if it blocks a charging stall while you are not actively charging. If you have free Supercharging, Tesla reserves the right in its sole discretion to remove the free Supercharging from your vehicle if you have unpaid fees related to Supercharging.

Idle Fees. A Supercharger or other charging station may have either idle fees or congestion fees, but not both. Idle fees will accrue if indicated in the map pin pop-up for the charging station (accessible through the navigation application on your Tesla vehicle’s touchscreen or in the Tesla app) or if it is otherwise communicated that idle fees apply. In consideration of others who need to use a Supercharger or any other Tesla charging station, we ask that you move your vehicle when it is finished charging. To encourage this, you will incur an idle fee for the time your vehicle remains parked in a charging stall or connected to a charging station after it is finished charging. We will waive the idle fee if your vehicle is moved within five minutes after it is finished charging. At Superchargers, idle fees will not accumulate while less than half of the charging stalls at the station are occupied. All vehicles are subject to idle fees, regardless of when your vehicle was purchased and whether it is a Tesla or non-Tesla vehicle. To avoid idle fees, we recommend you monitor your vehicle while using a Tesla charging station and encourage you to use the Tesla mobile app to track your vehicle's charge status. 

Idle fees are incurred on a per minute basis. The idle fee rate for each location may change from time to time, and the latest information is provided in the map pin pop-up for the charging station or as is otherwise communicated to you. By remaining parked in a charging stall or connected to a charger after your vehicle is finished charging, you accept the idle fee rate communicated to you. For additional information, please see our idle fee support page. 

Congestion Fees. A Supercharger or other charging station may have either idle fees or congestion fees, but not both. Congestion fees will accrue if indicated in the map pin pop-up for the charging station (accessible through the navigation application on your Tesla vehicle’s touchscreen or in the Tesla app) or if it is otherwise communicated that congestion fees apply. Congestion fees only apply when the site is busy and (i) your vehicle has reached a high battery charge level or (ii) once charging is complete, whichever comes first. The threshold of charging stall occupancy used to determine whether the site is busy and the charge level where congestion fees apply vary by location and will be communicated through alerts on the vehicle touchscreen. Additionally, the Tesla app will alert owners when their battery has reached the charge level where congestion fees may apply. If a site is busy, you will incur a congestion fee for the time your vehicle remains parked in a charging stall or connected to a charging station after it has reached the indicated battery charge level or once charging is complete, whichever comes first. We will waive the congestion fees incurred after you reach the indicated battery charge level or once charging is complete, whichever comes first, if your car is moved within five minutes after it reaches said threshold. All vehicles are subject to congestion fees, regardless of when your vehicle was purchased and whether it is a Tesla or non-Tesla vehicle. Vehicles with free, unlimited Supercharging will not be charged a congestion fee during an active charging session, but congestion fees will apply once the vehicle is fully charged and/or the charging session has ended. To avoid congestion fees, we recommend you monitor your vehicle while using a Tesla charging station and encourage you to use the Tesla mobile app to track your vehicle's charge status.

Congestion fees are incurred on a per minute basis. The congestion fee rate for each location, the site occupancy threshold, and the battery charge level where congestion fees may accrue may change from time to time. The latest information on the congestion fee rate for each location is provided in the map pin pop-up for the charging station, and the latest battery charge level at which congestion fees apply is displayed on your vehicle touchscreen, or as is otherwise communicated to you. By remaining parked in a charging stall or connected to a charger after it reaches the state of charge indicated for congestion fees or once charging is complete, you accept the congestion fee rate communicated to you. For additional information, please see our congestion fee support page.

Pay Per Use — Supercharger. All Tesla vehicles are enabled for Supercharging on a pay per use basis. Any credits for free Supercharging, including any annual renewal of credits, expire upon the end of the specified time period, or upon sale or transfer of the vehicle, whichever occurs first.

Non-Tesla vehicles may access the Supercharger network on a pay per use basis. Supercharger stations that are available to non-Tesla vehicles are indicated in the Tesla app, and may not include all locations. In order to charge a non-Tesla vehicle you must download the Tesla app and create a Tesla Account. You must then store a valid payment method in your Tesla Account, which will be used for all one-time or recurring payments, and agree to these Payment Terms. We will place a temporary payment authorization hold on your payment method at the start of each charge session, and will release the authorization when your charge session is complete and successfully paid.

Tesla offers an optional Supercharger membership that allows non-Tesla vehicles to charge at lower pay per use billing rates than would otherwise apply. A separate membership is needed for each Tesla Account, and each membership is limited to a maximum of five Supercharger charge sessions per day. Membership renews automatically on a monthly basis for a fee charged at the start of each month. Membership pricing and signup details are available in the Tesla app.

The pay per use billing unit and rate for each location may change from time to time, and the latest information is provided in the map pin pop-up (accessible through the navigation application on your Tesla vehicle touchscreen or in the Tesla app). Map pin pop-ups on the Tesla vehicle touchscreen show pricing for Tesla vehicles. Pricing for non-Tesla vehicles is shown in map pin pop-ups in the Tesla Account holders’ Tesla app (and will show either member or non-member pricing, whichever applies to the Tesla Account). By charging your vehicle in a particular location, you accept the price of charging communicated to you through the map pin pop-up. For additional information, please see our Supercharger support page. 

Pay Per Use — Other Charging Stations. All Tesla vehicles are enabled to charge on Wall Connectors and other Tesla charging stations. Charging is on a pay per use basis if indicated on the map pin pop-up for the charging station (accessible through the navigation application on your Tesla vehicle’s touchscreen or in the Tesla app) or if it is otherwise communicated that there is a charge to use the charging station.

Non-Tesla vehicles may access certain Wall Connectors and other Tesla charging stations on a pay per use basis. Charging stations that are available to non-Tesla vehicles are indicated in the Tesla app or may be identified by other means. In order to charge a non-Tesla vehicle you must download the Tesla app and create a Tesla Account. You must then store a valid payment method in your Tesla Account, which will be used for all one-time or recurring payments, and agree to these Payment Terms. We will place a temporary payment authorization hold on your payment method at the start of each charge session, and will release the authorization when your charge session is complete and successfully paid.

The pay per use billing unit and rate for each location may change from time to time, and the latest information is provided in the map pin pop-up or as is otherwise communicated to you. By charging your vehicle in a particular location, you accept the price of charging communicated to you. For additional information, please see our Supercharger support page.

Supercharger Fair Use Policy