Devoluciones

Tesla no ofrece cambios. Sigue estos pasos para devolver tu producto (si es elegible) y hacer una nueva orden.

Unopened and unused vehicle accessories and merchandise purchased from Tesla Shop or a Tesla retail location may be returned within 30 days of receiving the product. Opened and unused products have the same 30-day return window but are subject to a 15% restocking fee.

Wall Connectors and Mobile Connectors can be returned within 60 days of receiving the product. Some returns, including but not limited to, opened products, may be subject to a 15% restocking fee.

All used products are ineligible for return.

Note: Items sent to any Tesla location without prior approval will be declined and may not be returned to sender. Any product that is being returned must be requested and approved through the Tesla Returns Process.  

Products that are not eligible for return include, but are not limited to:

• Used and/or installed vehicle accessories, charging, apparel and lifestyle products.
• Service-Installed vehicle accessories that have been picked up by the customer at a Tesla location regardless of installation status.
• Items missing their original packaging.
• Broken or incomplete kits.
• Cyberwhistle
• Paint Repair Kits
• Tesla Gift Cards

To start a return for products purchased from the Tesla Shop, sign in to your Tesla Account and start a return from your order details.

If you purchase an item as a guest or via Apple Pay, access your order using your order number and email address, and then begin your return request.

Once your return is reviewed and approved by our customer support team, you will receive a pre-paid return shipping label via email to ship your return to our warehouse.

To return an order purchased at a Tesla retail location, locate a Tesla Sales, Service or Delivery Center. All orders purchased at a Tesla retail location must be returned at these select locations.

Tesla Service Centers cannot process returns or refunds for items purchased online.

Refunds are typically processed within 7-10 business days after the returned product has arrived at Tesla’s warehouse and has been inspected. Refunds will be credited to the original form of payment.