Returns

Eligibility Show All Hide All

If you are not completely satisfied with your items purchased from Tesla Shop, you may return them for a refund or replacement within 7 days of receiving your order*.

Note: Items purchased on Tesla Shop with Tesla Credits and/or any similar method of payment cannot be refunded or returned.

Faulty Goods

If a product ordered by you arrives damaged or is not of acceptable quality, please contact Customer Support theshop@tesla.com for assistance. You may have:

rights to return the product under these terms;

legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under consumer laws applying in each Australian State and Territory; and/or

to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

Change of Mind

Unopened Wall Connectors, vehicle accessories, apparel and merchandise may be returned within 7 days of delivery. Items must be unused, in original condition and packaging, with tags attached to receive a full refund. Any items returned and found to be misused, tampered with, damaged, missing parts or in unsaleable condition as a result of customer negligence, will not be accepted for return.

Service-installed vehicle accessories are ineligible for return once installed (except for cases involving warranty).

Tesla will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or is made known to Tesla.

*We reserve the right to reject change-of-mind returns that do not meet the conditions outlined and will return to sender.
Vehicle accessories that are not eligible for return include, but are not limited to:

Used and/or installed accessories.

Accessories missing the original packaging.

Broken package quantities or incomplete kits.

Wheel and tire packages that have been picked up by the customer, even if they remain uninstalled.
Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

Process Show All Hide All

To initiate a return for products purchased from the Tesla Shop, sign in to your Tesla account and start a return from your order details. If you purchase an item as a guest, access your order using your order number and email address. Our Customer Support will review your request and provide you an email with your Return Merchandise Authorisation (RMA) details and return instructions once approved.

Alternatively, contact theshop@tesla.com with your order number and return details.

The product will remain your responsibility during transit until received at our warehouse. We do not accept any liability for any loss or damage which may occur during transit.

Refunds and Shipping Costs Show All Hide All

Refunds are usually processed within 7-10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.
In some cases, the return shipping fee may be deducted from your refund. If your return was due to product defect or warranty, a return shipping fee will not be deducted from your refund.