Order Inquiries

Shipping Show All Hide All

Once your item ships, you will receive a confirmation email that includes tracking information. Click the link in your confirmation email and follow the steps to check the status of your order. You can also sign into your account and select an order in your order history to check the status.

Note: We reserve the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of Singapore.
Apparel, lifestyle, charging equipment, vehicle parts and most accessories will ship directly to you. No online or in-app order shipment is accepted at Service Centers.

Merchandise Delivery Show All Hide All

Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Note: Due to order volume and product availability, certain items may have limits on the quantity that can be requested.
Tesla will provide a replacement on damaged goods that you have received. Manage your order or sign in to your Tesla Account to start the replacement process. Our team will reach out with next steps after receiving your request.
If there is something missing from your order, follow these steps:

Start the process to fill the missing part of your order.

Select ‘Accessories / Apparel / Merchandise.’

Select ‘Return an Item.’

Click on ‘Submit.’

Our Customer Support team will reach out to help replace the missing part. If available, Tesla will provide the missing part but may advise processing a return or replacement instead.
Tesla orders can take three to five business days to arrive but may vary depending on your order. Check the status of your order for updates on when it will arrive.
To see your order history on a web browser, sign in to your Tesla Account or use your order number to search previous orders.

To see your order history through the Tesla app, follow these steps:

Tap the menu in the top right corner.

Tap on your name.

Select ‘Order History’ to see what you have previously ordered.

Cancelations Show All Hide All

If the order is not yet actioned by our warehouse, it may be possible to cancel the order.

To verify eligibility for cancellation, go to Order History in your Tesla Account. From there, select the order containing the item you wish to cancel. If the item(s) are eligible for cancellation, the option will be presented beneath the order total. If the order is being processed by our warehouse or has already shipped, but the item is still eligible for return, then the option to initiate a return will be shown instead. If the item(s) are ineligible for cancellation or return, then neither option will be shown.