Order Inquiries

Once your item ships, you will receive a confirmation email that includes tracking information. Click the link in your confirmation email and follow the steps to check the status of your order. 

Note: We reserve the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of Macau.

Orders cannot ship outside of Macau. However, shipment covers most of the destinations in the city.

We currently offer shipping to a home or business address. We do not offer shipping to PO boxes.

Apparel, lifestyle, charging equipment, vehicle parts and most accessories will ship directly to you. No online or in-app order shipment is accepted at Service Centers.

Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Note: Due to order volume and product availability, certain items may have limits on the quantity that can be requested.

Tesla will provide a replacement on damaged goods that you have received. Manage your order to start the replacement process. Our team will reach out with next steps after receiving your request.

Tesla orders can take three to five business days to arrive but may vary depending on your order. Check the status of your order for updates on when it will arrive.

To see your order history on a web browser, use your order number to search previous orders. 

To see your order history through the Tesla app, follow these steps: 

1. Tap the menu in the top right corner.
2. Tap on your name.
3. Select ‘Order History’ to see what you have previously ordered.

If your order is already in progress, we are unable to accommodate a request to modify or cancel it. Email onlineordersHKMO@tesla.com to check on your order status.