Excess Wear and Tear Guide

Mileage

Your allowable mileage was determined at the beginning of the contract hire or PCP. Please refer to your contract hire or PCP agreement to confirm the maximum number of miles you may drive during the term. If the mileage on the vehicle exceeds your allowable mileage, you will be charged excess mileage charges in accordance with your contract hire or PCP agreement.

Wear

Tesla offers an independent Self-Inspection process and our guidelines will determine if the items are normal or considered excessive. Normal wear can include a few small door dings, chips or scratches and is not charged to you. These are expected from the normal use of a vehicle. Excess wear may include items such as dents, cracks in glass, tears in the upholstery or poor quality repairs. These are not expected from the normal use of a vehicle and they may warrant charges. Please refer to the Excess Wear and Tear Table below for more information.

Excess Charges

As Self-Inspection is completed prior to the end of your contract hire or PCP, you may have time to repair the damages and avoid the charges. You may choose to have Tesla or a Tesla Certified Body Shop make the repairs. You may want to check with your insurance company to see if any damages are covered by your insurance. You may be required to send copies of your receipts and other proof of the repairs before we remove the excess wear charges from your account.

Tyres

Tyre tread must be 4mm or greater. Tyres must be free from any bulges, cuts or other forms of damage that could compromise their structural integrity.

Wheels

Two scratches that are less than 7.5cm on a wheel may be considered normal, however any scratches 7.5cm or greater would be considered excessive.

Minor Scratches

A few small scratches are normal and acceptable on a used vehicle. These can usually be buffed out easily during a routine vehicle reconditioning.

Excess Scratches

Multiple scratches or scratches that break the paint are much more difficult and costly to repair. This would be considered excess wear and you may be charged.

Excess Wear and Tear Table

Refer to the table below to determine if your Tesla vehicle has excess wear.

Interior

Wear and Use	Normal	Excessive
Stains	Removable spots/marks	Stains that cannot be removed and require the interior section to be replaced
Tears	Cuts, tears, and/or rips on floor mats (max 7.5cm)	7.5cm Cuts, tears, and/or rips on carpet, upholstery, or interior (max 1 per seat)
Burns	Burns on floor mats (max one)	>1 Burns on carpet, upholstery, or interior sections
Power Equipment	NA	Non-operational, malfunctioning equipment or missing equipment

Exterior

Wear and Use	Normal	Excessive
Scratches and Scuffs	Scratches that do not break the paint that can be buffed out during vehicle reconditioning, or scratches that break the paint that are less than 10cm in length (maximum of three per panel)	Scratches that break the paint that are 10 cm or more in length
Dents and Dings	Dents and dings that do not break the paint that are less than 5 cm in diameter (maximum of two per panel)	Dents and dings that do not break the paint of any size that occur more than three times on one panel or any number of dents and/or dings that do not break the paint that are more than 5 cm in diameter
Chips	10 or less chips measuring less than 3 mm each	11 or more chips measuring less than 3 mm each
Previous Repairs	Previous repairs to the vehicle must have been facilitated by Tesla through a Tesla Service Centre or authorised service provider	Mismatched paint or parts; swirls, bubbles, debris, or defects of any type in repainted areas; any substandard repair due to inferior or mismatched replacement parts
Rust and Corrosion	NA	Any visible rust and/or corrosion

Glass and Lenses

Wear and Use	Normal	Excessive
Cracked/Chipped/Broken	One chip less than or equal to 5 mm in diameter, not in the driver’s line of sight	Two or more chips less than or equal to 5 mm in diameter; any chips, crack or scratches (not able to be repaired) greater than 5 mm in diameter; or any chips, scratches and cracks in the driver’s line of sight

Tyres & Wheels

Wear and Use	Normal	Excessive
Tyres	Tread depth 4mm or greater, and all tyres must meet Tesla size and rating (speed and seasonal)	Tread depths less than 4mm; tyres that do not meet Tesla’s standards for size and/or rating (speed and seasonal); mismatched tyres (other than brand); or dry rot, cupped, cut, or sidewall plugs
Wheel	Scratches, gouges, chips, or dents less than 7.5cm per wheel (maximum of two per wheel)	Any bent or broken part, missing or corroded wheel covers; mismatched wheels; three or more scratches, gouges, or dents per wheel

Mechanical/Electrical

Wear and Use	Normal	Excessive
Mechanical/Electrical	NA	Missing, non-operational or malfunctioning equipment; replacement part(s) that do not meet our specifications; substandard repairs
Vehicle Maintenance	Vehicle should be maintained according to Tesla's maintenance requirements	Failure to replace maintenance items if they are dirty, low, worn, or not in working order

Missing/Broken Parts

Wear and Use	Normal	Excessive
Missing/Broken Parts	Vehicle should be returned with equipment and accessories that were in the vehicle at contract hire or PCP inception and must be in good working order	Missing equipment, broken parts, and accessories (i.e. owner's manual, charging cables, key fobs etc.)

Aftermarket Items

Wear and Use	Normal	Excessive
Aftermarket Items	NA	Any unauthorised vehicle modifications or alterations; damage caused by the installation or removal of parts and accessories

Miscellaneous

Wear and Use	Normal	Excessive
Miscellaneous	NA	Missing owner's manual, charging cables or key fobs; further diagnosis: the cause behind the illuminated warning lights must be diagnosed and repaired - warnings that are not reset are not acceptable; other missing items (wipers, speakers, original vehicle components, etc.)

Note: This chart is not all-inclusive. You may be charged for items not represented on this chart.