Update Vehicle Firmware to Correct Door Lockout Functionality

Tesla has voluntarily issued a non-compliance recall on all model year 2021-2023 Model S vehicles produced between February 3, 2021, and December 13, 2023, and all Model X vehicles produced between August 18, 2021, and December 14, 2023, that received software release 2021.36 and later releases (up to release 2023.44.30, which contains the recall remedy). The release permitted the cabin doors to disengage from the latched position during a crash, which does not comply with FMVSS No. 214, S9.2.3(b)(1).

At no cost to customers, affected vehicles received an over-the-air software remedy, which began deploying on or shortly after December 15, 2023, with software release 2023.44.30. Software release 2023.44.30 or later releases incorporate the lockout functionality that complies with FMVSS No. 214, S9.2.3(b)(1).

What is this issue and how does it affect my vehicle? 

On certain model year 2021-2023 Model S and Model X vehicles, software release 2021.36 and later releases (up to release 2023.44.30, which contains the recall remedy) excluded the lockout functionality, which does not comply with FMVSS No. 214, S9.2.3(b)(1).

Is my vehicle affected by this recall and what should I do? 

All owners can check if their VIN is affected by using the Tesla VIN Recall Search tool. Software release 2023.44.30 or later releases incorporate the lockout functionality that complies with FMVSS No. 214, S9.2.3(b)(1). No service visit is necessary, and no further action is necessary from owners whose vehicles are equipped with software release 2023.44.30 or a later software release. 

You can confirm your vehicle’s software version by tapping 'Controls' > 'Software’ on your vehicle’s touchscreen or at the bottom of your vehicle’s home screen in the Tesla app.  

Is my vehicle safe to drive? 

A cabin door latching mechanism that does not comply with FMVSS No. 214, S9.2.3(b)(1) may increase the risk of injury during a crash. Tesla is not aware of any injuries relating to this condition. 

Do I need to make a service appointment for this recall? 

No. This recall is addressed by updating the vehicle software to version 2023.44.30 or later and does not require the owner to schedule a service appointment. 

What if my software update fails to download or install? 

Software updates may fail for a number of reasons. If you are having issues updating your vehicle software, refer to your Owner’s Manual or follow our software update videos and troubleshooting steps. If the issue persists, schedule a service appointment.