How to Schedule a Service Appointment

In the Tesla app, you can schedule and manage your service appointments, view and approve estimates and review your vehicle’s service history.

With Tesla Service you can drop off your vehicle at your convenience and access alternative transportation, if available. You will receive updates before, during and after your appointment in your Tesla app.

To schedule a service appointment in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Request Service.’
4. Select a support topic and describe your concern.
5. Follow the on-screen prompts to provide additional information such as the date, time and type of service appointment you’d like.

After you schedule your service appointment, you’ll need to prepare for your Service Center visit.

Note: You can only have one open service request at a time. If you have additional points where you'd like the service team's assistance, you can Add Service to Your Service Appointment.

Once you have scheduled your service appointment, you can add services by following these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap your open service request.
4. Tap ‘View Details.’
5. Tap ‘Services.’
6. Tap ‘Add Another Concern.’
7. Describe the concern and follow the on-screen prompts to provide additional information.

Note: Additional concerns can impact your existing appointment date and time.

Once you have scheduled your service appointment, you can message your local Service team by following these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Messages.’
4. Send and receive messages from the Service team.

To cancel an upcoming Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap your open service request.
4. Tap ‘View Details.’
5. Tap ‘Cancel Request.’

The types of service appointments available depend on what service is needed. Some services can only be performed at a Service Center. If you are unsure if the requested service will require a Service Center visit, contact your local Tesla Service Center.

To change or reschedule your Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap your open service request.
4. Tap ‘View Details.’
5. Tap ‘Reschedule.’

If you don’t see your appointment in the Tesla app, your appointment may have been canceled by the Service team. If you don’t see any updates in your messages in the Tesla app, contact the Service team.