3G Cellular Network Retirement

Posted on 23 December 2023

Telstra has announced that it will discontinue its 3G cellular service by 30 June 2024. Once Telstra’s 3G service is discontinued, Model S and Model X vehicles without a 4G/LTE capable modem will not be able to enjoy the following features unless connected to Wi-Fi:

Remote door unlocking by roadside assistance
Certain mobile app capabilities, including Summon, cabin preconditioning, vehicle location and remote unlock
Certain Infotainment features, including navigation, maps, live traffic updates, up-to-date Supercharger availability and outage information, online music streaming and onboard map updates
Over-the-air vehicle software updates

To maintain cellular connectivity after Telstra discontinues its 3G network, your vehicle will need an Infotainment Upgrade, which includes an LTE-capable modem. To purchase and get your Infotainment Upgrade, schedule a service appointment by opening the Tesla app and selecting 'Schedule Service' > 'Upgrades & Accessories' > 'Infotainment Upgrade.'

Frequently Asked Questions Show All Hide All

Your vehicle will be affected by Telstra’s 3G network shutdown if it is a Model S or Model X vehicle and has not been upgraded to an LTE-capable modem or purchased Infotainment Upgrade, as these vehicles were not produced with a 4G/LTE capable modem.

You can also check your vehicle’s cellular network by looking at the connectivity status bars/icon near the top of the touchscreen. If ‘LTE’ is displayed next to this icon at any time (may require stable cellular connectivity), your vehicle will not be affected by Telstra’s 3G network shutdown.