Returns

Tesla does not offer exchanges. Follow the steps to return your product (if eligible) and place a new order.

Yes. See the return guidelines below:

You have the right to withdraw your order within 14 days of delivery for a full refund. The item must be shipped back within 14 calendar days after you have received the return shipping label. You will be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In such case, Tesla reserves the right to retain an amount equivalent to the diminished value of the goods.

Unopened Wall Connectors and vehicle accessories may be returned for a refund within 30 days of delivery.

After the 14-day period and once a product has been used, it is ineligible for return (except for cases involving product warranty) and will be returned to the sender with no refund issued.

Vehicle accessories that are not eligible for return include, but are not limited to:

• Used and/or installed accessories.
• Accessories missing the original packaging.
• Items with broken components or incomplete kits e.g. aero wheel cap kit.

Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

For items purchased at a retail location, visit the location where you purchased the item to process your return request.

To initiate a return for products purchased from Tesla Shop, sign in to your Tesla Account and start a return from your order details.

If you purchase an item as a guest, access your order using your order number and email address.

Return inquiries will be approved (or denied) within 7-10 business days of contact. If approved, a pre-paid shipping label will be provided, and the item must be shipped within 30 days or the label will expire.

Returns sent to Tesla without prior approval or pre-paid shipping label cannot be processed and a refund will not be provided. If a used item is sent to Tesla outside of product warranty, it will be returned to the sender with no refund issued.

No. Tesla Service Centers cannot process refunds or returns for any online purchases.

Refunds are usually processed within 10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.

When you start a return, you will be provided a pre-paid return shipping label. Currently the return shipping is free and organized by Tesla.