Roadside Assistance
Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. This team is dedicated to roadside support. Find answers to other questions by exploring our support pages.
If you’re ever in an unsafe location, contact emergency services.
Contact us to request immediate roadside assistance. In your request, include any information that may help our team locate you and best understand the nature of the problem.
Breakdowns
A warrantable breakdown of the vehicle that renders it undrivable.
Coverage: Transportation services to the nearest Service Center are provided.
Flat Tire
Tesla will provide Roadside Assistance to owners who experience a flat tire within 50 miles (80 km) of a Tesla Service Center. If a tow is necessary, Tesla covers the transportation costs for the first 50 miles (80 km) provided the vehicle is towed to a Tesla Service Center and you complete the tire repair and/or replacement through Tesla directly. In all other situations, including if Tesla cannot complete the tire repair and/or replacement because you have aftermarket wheels and/or tires, Tesla may still be able to assist you with towing the vehicle at your full cost, due at time of tow. In all cases, you are responsible for the cost of the tire repair and/or replacement. In the event of a tow, see “Towing” above for instructions.
Lockouts
Circumstances where the vehicle cannot be unlocked normally due to vehicle, fob or app malfunction.
Coverage: A Roadside Professional will create a small opening between the door and vehicle frame in order to manually open your door within 80 km of your vehicle’s location.
Out of Range
When your battery charge is depleted and you can’t make it to a charging station, or the vehicle has been unplugged for an extended period of time.
Coverage: We are able to assist you, but this is not a financially covered service. Contact Roadside Assistance to learn more or arrange transportation.
Additional Coverage
For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what services may require additional payment.