Tesla App Support

With the Tesla app, you can access your Tesla vehicle and energy products from anywhere. Download the iOS or Android app and sign in with your Tesla Account email address and password.

Vehicles

To use the available features in the Tesla app, your vehicle must be delivered, and you must have mobile app access enabled. If you have placed an order and are preparing to take delivery, you can access your Tesla Account and explore videos from the app.

Access Vehicle and Climate Controls

Lock and unlock with phone key, manage climate controls and check for software updates. In cold weather conditions, precondition and defrost your vehicle directly from the app.

Stay Charged

Check your range from anywhere, set your charge limit and view your charging history. On the road, use the app to find charging stations near you.

Understand Your Charge Stats

Analyze your vehicle’s charging behavior and view the estimated savings along with average costs spent based on the type of charging for your vehicle.

Manage Payment and Account Information

Make payments and keep track of your charging and Shop order history. Use Wallet to view, add and remove payment methods associated with your Tesla Account.

Schedule Service and Roadside Assistance

Schedule service and track your appointment status. In emergency situations, request roadside assistance in seconds. Diagnostic and location data is used to help you as fast as possible.

Energy

To access the Tesla app, your energy products must be installed and powered on. Learn more to get started with the Tesla app for energy products.

Customize and Control Powerwall

Use various control modes and features to meet your specific energy needs. Customize how your Powerwall is charged and discharged with features such as Self-Powered, Time-Based Control and more.

Set Backup Reserve During Grid Outages

Enable your Powerwall to provide backup energy protection in the event of a grid outage. Customize your reserve percentage based on your personal energy needs and security outlook.

Troubleshoot and Get Help

Use the Tesla app to get help and troubleshoot your Powerwall. You can also access owner documents, view frequently asked questions and browse additional support articles to learn more about your energy products.

Tesla Shop

Explore Tesla Shop

Tesla Shop is available in the Tesla app. Purchase charging equipment, vehicle accessories, Tesla branded merchandise and more.

Frequently Asked Questions

Frequently Asked Questions Show All Hide All

If you are experiencing performance issues with the app, follow these steps:

Sign in and out of the app

Power your phone off and on

Delete and reinstall the app
You can sign in to the Tesla app using the same email address and password you used to place your order. If you are unable to sign in with that email address and password, you can try resetting your password.

If you're having trouble signing in with your email address, it’s possible you may have placed the order using a different email address or misspelled your email address when creating your account. Try signing in with other email addresses you use regularly. If you are still unable to sign in, contact the Customer Support team.
To see your Tesla vehicle in the Tesla app, your vehicle must be associated with your Tesla Account. If you recently purchased the vehicle, you can add the vehicle to your Tesla Account using the Tesla app.

If you previously saw the vehicle in the Tesla app but now can’t see it, you may have an extra Tesla Account. Sign out of the Tesla app and sign back in using the same email address and password you used to place your order.
If you have more than one email address and password, transfer ownership of all your Tesla products to the Tesla Account you want to keep before deleting the accounts you no longer want to use.

If you delete a Tesla Account, you will lose any Tesla Credits, free Supercharging or other promotional benefits tied to that account. Before deleting a Tesla Account with any promotional benefits, contact the Customer Support team.
This may occur when the vehicle is idle for a long duration of time or when the vehicle battery is too low in charge. If your vehicle has been idle and is not connecting to the Tesla app, you can wake the vehicle. Here are a few ways to wake your vehicle:

Opening the trunk

Opening the vehicle’s doors

Press the brake pedal

Locking and unlocking from the Tesla app

If you are experiencing problems with your phone key, you can view how to troubleshoot Tesla vehicle keys.
To display the odometer, open the Tesla app and scroll down to the bottom of the main screen. You can also find the odometer on your vehicle’s touchscreen by selecting ‘Controls’ > ‘Software’ or ‘Controls’ > ‘Trips.’
View, add or remove payment methods at any time from Wallet in the Tesla app. All payment methods associated with your Tesla Account can be found in Wallet.

To view or add a payment method in the Tesla app, follow these steps:

Tap the menu in the top-right corner.

Tap your name > ‘Wallet.’

To add a new payment method, tap ‘Add.’

To set a payment method as default, open the payment method in Wallet, then tap ‘Set as Default.’

To remove a payment method in the Tesla app, follow these steps:

Tap the menu in the top-right corner.

Tap your name > ‘Wallet.’

Tap the payment method you would like to remove.

Tap ‘Remove.’

To update your Supercharging payment method in the Tesla app, follow these steps:

Tap the menu in the top-right corner.

Tap ‘Charging.’

Tap ‘Manage Payment.’