As your main point of contact, your leasing company will provide you with the next steps and relevant updates.
Once we verify your order with your leasing company and have all approvals in place, you will receive an SMS confirming your scheduled delivery date which is in line with your lease return date or contract start date.
You can contact your leasing company to request changes to your configuration so they can requote and revise your existing order.
Note: Changes to your configuration may impact your anticipated delivery date.
To cancel your order, contact your leasing company.
Inform your leasing company of your existing order and provide them with the Reservation Number (RN). This will preserve your Reservation Number to avoid order cancellation. Once we verify all details with your leasing company and transfer your order to your leasing company we will return your deposit.
You will receive your deposit within 10 working days after your order has been transferred.
Once your leasing company has confirmed to Tesla that they can arrange for taking delivery of the vehicle, you will receive an SMS confirming your scheduled delivery date.
Follow the SMS instructions and reply to confirm your attendance to avoid your delivery date being postponed or cancelled.
Make sure that you are present at your delivery address during the agreed-upon delivery window. If you are collecting your vehicle from one of our delivery locations, ensure that you arrive during your collection appointment slot.
Note: Bring a valid driver's license and any other documentation you might have received from your leasing company regarding the registration of your vehicle.
If you wish to designate someone else to collect on your behalf, contact the Customer Support team and your leasing company. The person you designate must have a valid driver’s license.
Respond to your most recent SMS from Tesla if you need to make any changes to your scheduled delivery date or delivery location, or contact our Customer Support team.
Changing your delivery location could delay your scheduled delivery date.
If you need to delay the delivery or collection date, you may be able to select a new date and time within seven days of your original scheduled delivery date, subject to availability.
Warranty varies depending on your region, vehicle trim, model and model year. Learn more about our New Vehicle Limited Warranty.
If your vehicle requires service, we strongly recommend that you schedule a service appointment in the Tesla app at a Tesla Service Center. Taking your vehicle to another shop for maintenance or repairs could affect coverage under your warranty if problems occur. Review your Owner’s Manual for more information on service intervals.
Schedule and manage appointments, approve estimates and review past invoices in the Tesla app. You can also explore our Do It Yourself Guides for step-by-step instructions on basic maintenance procedures.
Browse vehicle accessories, charging equipment, official merchandise and spare parts in the Tesla Shop.
If you don't have an active key card for your leased Tesla vehicle, you will need to schedule a service appointment to have a new key card paired.
Check with your leasing company and, if applicable, your Corporate Fleet Manager for permission to modify the vehicle with an upgrade.
You can then request installation of the upgrade by scheduling a service appointment in the Tesla app. Select ‘Accessory Installation & Upgrades’ as the topic and detail which upgrade you would like to purchase.
After receiving and accepting a quote for the upgrade from the Tesla app, complete payment to activate your remote upgrade from anywhere.