How to Schedule a Service Appointment

In the Tesla app, you can schedule and manage your service appointments, view and approve estimates and review your vehicle’s service history.

We offer two types of service appointments: Service Center visits and Mobile Service. Service Center visits require you to bring your vehicle to a Tesla Service location. If your service can be done outside of a Service Center, a Mobile Service Technician can come to you and perform the service at a convenient location of your choosing. When you schedule a service appointment, you will be shown dates and times for all appointment types available to you depending on your location and type of service needed.

To schedule a service appointment in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Request Service.’
4. Select a support topic and describe your concern.
5. Follow the on-screen prompts to provide additional information such as the date, time and type of service appointment you’d like.

Note: The types of service appointments available depend on what service is needed for your vehicle. Some services can only be completed through either Mobile Service or Service Center visit.

After you schedule your service appointment, you will need to prepare for either your Service Center visit or Mobile Service appointment.

Once you have scheduled your service appointment, you can add services by following these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Request Service.’
4. Tap ‘Manage Request.’
5. Tap ‘Services.’
6. Tap ‘Add Another Concern.’
7. Describe the concern and follow the on-screen prompts to provide additional information.

Note: Additional concerns can impact your existing appointment date and time.

Once you have scheduled your service appointment, you can message your local Service team by following these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Messages.’
4. Send and receive messages from the Service team.

To cancel an upcoming Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Request Service.’
4. Tap ‘Manage Request.’
5. Tap ‘Cancel Request.’

The types of service appointments available depend on what service is needed. Some services can only be performed at a Service Center. If you are unsure if the requested service will require a Service Center visit, contact your local Tesla Service Center.

To change or reschedule your Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Request Service.’
4. Tap ‘Manage Request.’
5. Tap ‘Reschedule.’

If you don’t see your appointment in the Tesla app, your appointment may have been canceled by the Service team. If you don’t see any updates in your messages in the Tesla app, contact the Service team.