Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

Tesla Careers