Provide effective supervision, communication, and coaching to technical employees to meet quality and service output goals, maintaining accurate shop records and inventories
Act as the process leader for shop activities, defining and systematically improving work standards in collaboration with service technicians and the service center team
Lead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings to facilitate professional growth whilst monitoring training needs and coordinating with the training team
Collaborate with the Service Manager and key stakeholders to establish targets for quality, speed, and cost aligned with customer and business requirements
Ensure work standards and engineering procedures are up-to-date, accurate, and adhere to compliance for maximum quality
Monitor and enforce employee compliance with safety regulations and the service center's safety program, address technical and personnel issues, managing effective scheduling to meet service needs, and ensuring adherence to company policies for vacation and time off

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