Business Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Store leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
Participate in all delivery related activities when and as needed
Champion change management in your store and local market
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
Partner with store leadership and operations team on any key events or demand generation activities as needed
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team
Support, implement and provide follow-up for all training
Assist with recruitment activities as needed
Ensure all employees adhere to Tesla policies and procedures
Escalate all people issues to store leadership in a timely and effective manner

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