Providing effective and courteous service to all visitors, existing customers, and employees
Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
Creation of purchase orders to ensure timely progression of 3rd party repairs
Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
Provide workshop support on loan vehicle administration relating to customer appointments
Working collaboratively with Front of House, manage the parking arrangements on site
Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
Audits of Loan Vehicles
Account Receivables for site specific vehicles and chasing any outstanding balances
Supporting customers with queries, bookings and education on vehicle use when required
Provide an all-round excellent experience to our customers on a day-to-day basis

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