Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability and cost savings.
Monitor performance consistently and be responsible for quality within your team, motivate, lead and inspire the team in continuous improvements and efficiencies. Support of other locations is required.
Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully.
Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant.
Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

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